Welcome to Execution Space

We're glad you're here. This guide will help you get oriented as a new client and know exactly what to expect as we work together.

What We Do

Execution Space is a digital transformation consultancy specializing in Shopify Plus migrations and e-commerce implementations. Since 2012, we've helped brands ranging from regional retailers to enterprise clients modernize their online presence.

Your Client Portal

Your primary touchpoints for working with us:

• This Help Center — answers to common questions about process, billing, and project management
• Freshdesk Support — submit tickets for issues, requests, or questions at any time
• Asana — your project workspace where tasks, timelines, and deliverables live
• Everhour — time tracking and reporting tied to your project

How to Get Support

For the fastest response, submit a support ticket through the portal rather than emailing directly. This ensures your request is tracked, prioritized, and routed to the right person.

Response times: - Urgent (site down, critical bug): within 2 hours - Normal (questions, tasks, feedback): within 1 business day - Low (enhancements, nice-to-haves): within 3 business days

Next Steps

1. Review your project in Asana — you should have received an invite
2. Bookmark this Help Center
3. Submit your first ticket if you have any questions

We're looking forward to building something great with you.