Understanding Your Invoice

Invoices are issued through our billing system and sent to the email on file. Here's what you'll find on each invoice.

Invoice Structure

Project-Based Work Fixed-scope projects are typically invoiced in milestones: - Deposit (usually 50%) due at project start - Milestone payments tied to phase completions - Final payment due at launch or handoff

Retainer/Ongoing Work Monthly retainers are billed at the start of each period.

Time & Materials Hourly work is billed based on tracked time in Everhour. You'll see a line item with hours, rate, and total.

Payment Terms

• Invoices are due within 14 days of issue unless otherwise agreed
• Late payments may result in project pause after 30 days
• Accepted payment methods: credit card, ACH/bank transfer, wire

Questions About an Invoice

If something doesn't look right, submit a ticket and reference your invoice number. We'll review and respond within 1 business day.